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People and Families Information Support


SEND LOCAL OFFER [external link]
Please visit our Local Offer website for information on support available for parents and carers of children with Special Educational Needs or a Disability (SEND).

People and Families Information Support provides information and advice within the Borough of Darlington. The service strives to provide up-to-date advice and information on a wide range of issues. The service maintains the People's Information Point [external link] website which is a directory including over 1,000 records relating to organisations, services, activities and events within Darlington. The People's Information Point website is a great starting point for any enquiry relating to:

  • Children and Young People
  • Families
  • Adults and Older People
  • People with a physical, visual or hearing impairment
  • People with a learning disability or mental health need.

The directory provides up-to-date information on local organisations, services, activities and events as well as relevant regional and national organisations. It includes information on:

  • Registered Childcare
  • Free funded places for 2, 3 and 4 year olds
  • Education - Special Educational Needs and Disability advice - IASS
  • Schools - Admissions
  • SEND Mediation
  • Sports, Activities, Events and Places to go
  • Information on support services for children and young people, parents/carers and adults
  • Care homes and Homecare information for adults
  • Health, Housing and Social Care
  • Welfare and Benefits
  • Community and Voluntary Organisations and Groups

You can search on the A-Z directory, by keyword, by postcode or by simply clicking on an area which interests you. People and Families Information Support also provide support and advice in specialist areas including:

  • Advice, support and an eligibility checking service regarding 2 year old entitlement to funded childcare
  • Support for families who have either a child or parent with a disability
  • Support parents/carers with children who have or may have special educational needs
  • Support to find Childcare - including Ofsted registered Childminders, Holiday playschemes and parent and toddler groups
  • Information on Parenting classes, advice and support groups
  • Children's Centres and Schools in your local area
  • Information on working in childcare

We welcome your comments and suggestions to make sure the information is up-to-date and relevant. If you are aware of any services, events or activities not listed in the directory, which are relevant to children, young people, parents/carers or practitioners, please let us know.

The team can be contacted by:

  • Telephone: 01325 406222 (option 4)
  • Email:
  • Website: Contact Us [external link]
  • Drop in: Town Hall, Darlington, DL1 5QT
  • People and Families Information Support are also on Facebook [external link] and Twitter [external link]

Although emails and access to the website are available 24 hours a day, an answer machine will take a message if you phone out of office hours.

This is a free, impartial service provided by your Local Authority.

For enquiries about childcare, such as childminders or out of school clubs, please complete a childcare enquiry form [online form, opens in new window]