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Threatened with homelessness

You may find yourself at risk of being homeless for a variety of reasons. Do not wait until you become homeless. You can contact us on 01325 405333, we may be able to prevent you becoming homeless.

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I’m worried I might become homeless

Contact Darlington Housing Options Team as soon as possible on 01325 405333.We will arrange an appointment, or call in to the Town Hall if you are homeless tonight. The Housing Options Team will assess your current housing situation. They will also work out what your needs are.

We will provide you with a Personalised Housing Plan outlining what we will do. We will also outline what we expect you to do to resolve your housing issues. 

I’m currently homeless and need help/advice

If you can stay with family and friends then make an appointment as soon as possible. You can call us 01325 405333. We will provide you with a Personalised Housing Plan. You will also have and a dedicated caseworker to try to relieve your homelessness . We will try to resolve your homelessness within 56 days. If we cannot then we will assess your application further. Depending on your circumstances we may then owe you a full homeless duty.

If appropriate we will place you in temporary accommodation. We will offer this until you find somewhere to move to. This may be a Bed and Breakfast if nothing else is available.

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If you would like to speak to us about the Darlington gateway please contact us. During office hours you can speak to the Housing Options team on 01325 405333.

With your consent any support service or organisation can contact the Darlington Gateway. They can do so on your behalf. If you are unable to leave your home, we can arrange for someone to visit you.

If you need help about homelessness outside of these hours you can call 01642 524552. Alternatively you can call Minicom: 01642 260346.

Please find contact information if you are threatened with homelessness [pdf document]

What if I am not satisfied with the response?

We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:

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