How to report a repair

There are several ways you can report a repair:

• using your Darlington Home Online account. Register for a Darlington Home Online account[external link] orlog in to your account[external link]. More information on your Darlington Home Online account.
• email[email protected]
• call us on 01325 405333
• emergency repairscan be reported to 01325 405333

Please provide as much information as possible including:

• your contact details
• what needs repairing
• what the problem is
• any special circumstances
• your availability for booking an appointment.

If we have enough information we will either come and inspect the problem or place an order for repair. We will offer you a choice of appointment time slots but unfortunately we cannot give a specific time.

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Do not exaggerate how urgent a problem is to get a quicker response. This stops us from responding to real emergencies. If you, a member of your household or a visitor, have caused damage to the property on purpose, we will charge you to put it right.

Always ask for identification from anyone who calls at your home an claims to work us. All staff carry identification cards. If you are unsure, do not let them into your home and call 01325 405333 for advice.

We have a no smoking at work policy. We ask that you do not smoke in the presence of our staff whilst they are working in your home.