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Applying for a council home

Changes are coming to the way you apply for accommodation with Darlington Borough Council 

We want to you to tell you about some exciting changes that will be happening in early 2020 in relation to your housing application.

Changes are coming to housing application logo

Both the Tees Valley Lettings Partnership and Thirteen will be launching a new way of advertising properties and applying for a home across the Tees Valley.

Tees Valley Lettings Partnership

The Tees Valley Lettings Partnership (which includes Darlington Borough Council, Hartlepool Borough Council, Middlesbrough Council, Redcar & Cleveland Borough Council, Stockton-on-Tees Borough Council, Beyond Housing, North Star and Home Group) will launch a new digital lettings platform to replace the existing Compass Choice Based Lettings system. This will be known as the ‘Tees Valley Home Finder’ and will be implemented alongside a new Common Allocations Policy. The new Tees Valley Home Finder will also advertise available properties from a variety of other landlords including Thirteen.

Thirteen

Thirteen will also be launching the "My Thirteen" digital lettings platform over the next few months.

Why are these changes happening?

Customers have told us that the current Compass system is no longer fit for purpose. We have listened and both the Tees Valley Lettings Partnership and Thirteen have agreed that we need something new. The new Digital Lettings Platforms will be modern and customer friendly and make applying for a home easier and quicker for all customers.

What will happen to my Compass Application?

Unless you tell us otherwise, your current application will automatically move over to both the new ‘Tees Valley Home Finder’ and ‘My Thirteen’ digital lettings platforms.

Will my existing log in details work?

No, but please don’t worry. We will provide you with new details to access your account and apply for a home before we go live.

Why would my priority for housing be different?

‘Tees Valley Home Finder’ and ‘My Thirteen’ will use different sets of rules for giving priority for housing. The Tees Valley Lettings Partnership and Thirteen will contact you if you are affected by changes to their Lettings Policies. 

Where can I find out more?

The Tees Valley Partners and Thirteen will make sure that their websites and the Compass website (www.compasscbl.org.uk[external link]) are updated regularly with any information. You can also contact us directly should you have a question.

 

We are the largest landlord in Darlington. We have a wide range of well maintained properties for rent across the borough including family homes, bungalows, flats, apartments and sheltered schemes.

Renting a home from us couldn’t be easier, The benefits include:

  • No deposit or admin fee
  • Dedicated 24/7 emergency repair service
  • Trusted management service
  • Personal service from dedicated housing officers who will give you advice and support to manage your tenancy
  • Welfare benefits advice service including advice on benefits, maximising your household income and finances
  • Good value homes.

You may also be interested in our older persons housing, mutual exchange or new council housing.

Interested in renting from us?

You can apply online through a company called Compass. You will need to register first.

View properties and apply

If you need help please call into the Town Hall where we can help you use our computers.

 

A new tenant receiving their keys