Problems paying your rent

We're here to help

If you are having problems paying your rent please tell us straight away.

There is a range of help available such as affordable repayment plans.

We can also provide advice on:

• benefits
• maximizing income
• managing debt through our tenancy sustainment team

Rent payments

We understand that this is a worrying time and that you may encounter financial difficulties in the next few months.

If you think you may struggle to pay your rent as a result of the coronavirus, please get in touch with us.

We have a dedicated Rent team who will provide you with support and guidance.

They can help you during this difficult time, you can contact them at [email protected].

A member of the team will get back in touch with you either by email or by phone.

Don’t forget that you are still liable for paying your rent.

We may be able to help you to arrange a manageable payment plan if you get behind on your payments.

Additional support

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What if I can't pay my rent?

If you are struggling to pay your rent please contact us as soon as possible.

We may be able to help you to make an affordable repayment plan.

Our tenancy sustainment team may be able to give you advice and support.

Don’t put off contacting us, the sooner you contact us the sooner we can help.

If you have other money worries or debts you can contact a specialist debt advice agency:

Money Advice Service

• through their website moneyadviceservice.org.uk [external link]
• instant help using the money navigator tool [external link]
• by phone on 0800 138 7777
• by Whatsapp on 07701 342744

Darlington Citizens Advice

• through their website darlingtoncab.co.uk [external link]
• by phone on 0800 048 70237
• by email at [email protected]

Step Change

• through their website stepchange.org [external link]
• by phone on 0800 138 1111