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Damp, Mould and Condensation

As a social landlord we are committed to providing safe, energy efficient and comfortable homes. We have a responsibility to make sure your home is safe, healthy and free from things that could cause serious harm including damp and mould.

Housing Services have a legal responsibility to manage repairs and complete any work required to improve damp issues. It is important you, as a tenant, report any issues to us so we can work quickly to help resolve the problems. We recognise what the impact of damp and mould can have on our tenants, including distress, inconvenience and concerns about health and well-being.

Below you will find detailed information on damp, mould and condensation and the ways in which we can all work together to prevent, eliminate, reduce and manage the causes.

Damp is a common problem which most households will experience. There are several types of damp and the 3 main causes of damp and mould within properties are:

  • condensation, leading to mould growth.
  • penetrating damp
  • rising damp

Please find more information in ourCondensation Leaflet [pdf document] or our Housing Management Policy[pdf document]. You can also find more information in our repairs handbook[pdf document]

Housing Services Damp, Mould and Condensation Policy 2023-2027 [pdf document]

We also have our leaflets available in:

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How to Contact us

There are several ways you can report a repair and damp/mould. By:

Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.

What if I am not satisfied with the response?

We hope that we can work together with our residents and listen to their voices regarding problems with damp and mould, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:

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