Investing in your home
We want our tenants to live in homes that are modern, warm, comfortable and are of a good standard. To achieve this we provide:
- new kitchens
- bathroom
- heating systems.
We have a planned programme of work to ensure every year our properties are being improved.
Specific adaptations may be available if you are:
- of pensionable age
- disabled
- if a household member has a specific requirement
We will access your needs and may also involve other professionals. (for example, an occupational therapist) for adaptations such as a level access shower.
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Making improvements to your home
If you want to make improvements to your home, you will need to ask permission from us in writing before you carry out any work including:
- alterations to your home such as removing doors; moving walls; installing laminate flooring etc
- putting a greenhouse or shed in the garden
- putting a garage on the property
- fitting a CB aerial or satellite dish
- building a parking space or drive
- building a pigeon cree or aviary
- decorating the outside of your house.
Even if we give our written permission, you may still need planning permission to meet building regulations. We may withdraw our permission if a nuisance is caused.
Planning permission/building regulations
All work done at the property needs to be completed to a high standard. All works involving gas supply must be checked by a Gas Safe registered engineer and all electrical work by an NICEIC approved contractor. Any costs incurred regarding planning should be met by yourself.
You may be entitled to compensation for any improvements that you make.
How to contact us
There are several ways you can contact us:
- Using your Darlington Home Online account. Register for a Darlington Home Online account[external link] or log in to your account[external link]. More information on your Darlington Home Online account.
- Emailing [email protected]
- Calling us on 01325 405333
Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.
What if I am not satisfied with the response?
We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:
- using their online complaints form
- emailing: [email protected]
- calling the Complaints team on 01325 406777