Nuisance and anti-social behaviour
Being a good neighbour
Being a good neighbour means being reasonable and tolerant of different people’s views and lifestyles and considering how your own behaviour affects others around you.
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What is anti-social behaviour?
Anti-Social behaviour is a broad term for describing lots of different types of behaviour. For ASB in a housing context, this is conduct which can cause nuisance or annoyance to a person in relation to:
- that person’s occupation of residential premises
- the conduct can cause housing related nuisance or annoyance
Examples of ASB include;
- noise nuisance
- nuisance caused by pets
- verbal abuse and harassment
- using and storing illegal off road bikes
What is hate crime?
Hate crime is a term that can be used to describe a range of criminal behaviour. This is where the perpetrator is motivated by hostility towards a victim’s:
- disability
- race
- religion
- sexual orientation
- gender identity
Reporting anti-social behaviour?
If talking to the person causing the problem does not help, there is a range of ways to contact us. You can either:
- call us on 01325 405333
- online via our referral form
- email us at [email protected].
If your complaint relates to any type of criminal behaviour you should report this to the Police. Please contact them on either 101 or 999 for emergencies.
How do we deal with anti-social behaviour?
Each case will be dealt with in relation to its own facts.
Our response is flexible so that we can respond to the different types of ASB that are reported.
For serious reports such as a Hate Crime we will contact you within 1 working day.
For all other reports of ASB we will aim to contact you within 5 working days.
The vast majority of reports do not require legal action.
They will be resolved through early intervention actions.
In some cases it may be appropriate to take legal and enforcement action. This is when other measures to resolve the problem have failed.
Further advice
- find out how we can deal with anti-social behaviour in our anti-social behaviour terminologyleaflet [pdf document]
- view our Anti-Social Behaviour Policy 2022-26 [pdf document]. The policy is also available in alternative languages:
- Anti-Social Behaviour Policy (Arabic) [pdf document]
- Anti-Social Behaviour Policy (Dari) [pdf document]
- Anti-Social Behaviour Policy (Polish) [pdf document]
- Anti-Social Behaviour Policy (Ukrainian) [pdf document]
- For translation into additional alternative languages please contact us
- find further information on our Community Trigger page.
- find further information about being a good neighbour [pdf document]
- find further advice and details on Durham Constabulary [external link]
- find Government guidance for social housing tenants who are experiencing anti-social behaviour [external link]
Pictured are Housing Services Tenancy Enforcement Officers.
If you have recently reported Anti-Social Behaviour please complete this survey [external link] to tell us how your complaint was handled.
What if I am not satisfied?
We hope that we can work together with our residents and listen to them, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by
- using their online complaints form
- emailing: [email protected]
- calling the Complaints team on 01325 406777